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Terms & Conditions

Terms & Conditions

1. Our discounts are applied to the prices displayed on the websites booking.com and expedia.com (except flights).

2. Kudos Points for flights are calculated against the pricing stated on the official website of each airline.

3. Kudos points for flights will be added to members’ wallets within 60 days of us receiving the invoice for the flights and associated boarding pass(es).

4. Discounts will be given only when we are able to find the product requested by the customer. We can only apply discounts to products we can see/find.

5. Discounts are applied on basic prices EXCLUDING taxes, the customer must pay taxes where applicable, these are not discounted.

6. Instant discount applies to hotels, attractions, activities, experiences coaches and ferries. Kudos Points applies to flights, theme parks, musicals, car rental, transfers, trains, cruises and sport tickets.

7. Kudos Points offered on attractions can only be applied to the purchase of standard tickets. Discounts are not applicable to other upgrades or add-ons such as Fast Track Entry.

8. Kudos Points earned will be added to members’ GTO wallet and can be used against any future refundable hotels, domestic flights, attractions, activities, experiences, coaches, trains, ferries, theme parks and transfers immediately after the events have taken place. Bookings must be made at least 30 days in advance of the check-in date/flight take-off date/date of event taking place. For example, if the flight take-off date is 14 May 2025, the booking made using Kudos Points must be made by 14 April 2025.

9. Kudos Points earned can be used to pay for up to 25% of new bookings for the member only. For example, if the flight take-off date is 14 May 2025, the booking made using Kudos Points must be made by 1 May 2025. Kudos Points can be used to make bookings for products/services detailed in point 7.

10. Kudos Points earned from bookings cannot be used in conjunction with any other special offers, promotions, Travel Pounds, Magic Pass, Gift Card, Flight Club or Vouchers.

11. Travel Pounds can be used to book refundable hotels, attractions, activities, experiences, coaches, trains, ferries, theme parks and transfers for the membership holder only. And cannot be refunded.

12. Travel Pounds cannot be used in conjunction with any standard discounts, special offers, promotions, Magic Pass, Gift Card, Flight Club, Vouchers or Kudos Points/credits. And cannot be refunded

13. Bookings made using Travel Pounds must be made at least 14 days in advance of the check-in date. Travel Pounds can be used to make bookings for products/services detailed in point 12.

14. Once purchased, Travel Pounds, Magic Pass, flight Club, or Vouchered cannot be refunded. If a booking made using Travel Pounds is cancelled, the amount will be returned to the member’s wallet to be used against future bookings.

15. Gift Cards can be used to book flights and refundable hotels for the member and for others.

16. Gift Cards cannot be used in conjunction with any standard discounts, special offers, promotions, Travel Pounds, Magic Pass, Vouchers, Flight Club or Kudos Points/credits.

17. Bookings made using Gift Cards must be made at least 7 days in advance of the check-in/flight take-off date. Gift Cards can be used to make bookings for products/services detailed in point 16.

18. Once purchased, Gift Cards cannot be refunded. If a booking made using a Gift Card is cancelled, the amount will be returned to the member’s wallet to be used against future bookings.

19. Gift Cards expire after 24 months from the date of purchase.

20. Magic Pass can be used to book flights, refundable hotels, attractions, activities, car rental, transfers, trains and musicals for the member and for others.

21. Magic Pass cannot be used in conjunction with any standard discounts, special offers, promotions, Travel Pounds, Gift Cards, Vouchers, Flight Club or Kudos Points/credits.

22. Bookings made using Magic Pass must be made at least 30 days in advance of the check-in date/flight take-off date/date of event taking place. For example, if the flight take-off date is 5 May 2025, the booking made using Magic Pass must be made by 5 April 2025. Magic Pass can be used to make bookings for products/services detailed in point 20.

23. Once purchased, Magic Pass cannot be refunded. If a booking made using Magic Pass is cancelled, the amount will be returned to the member’s wallet to be used against future bookings.

24. Topups paid into member’s GTO wallet can be used to book anything with GTO. Topups cannot be used in conjunction with any other special offers or promotions but can be used in conjunction with Gift Cards, Magic Pass, Vouchers, Flight Club or Kudos Points.

25. Once purchased, Topups cannot be refunded. If a booking made using topups is cancelled, the amount will be returned to the member’s wallet to be used against future bookings.

26. Vouchers issued by GTO can be used for refundable hotel bookings, the check-in date needs to be at least 14 days from the booking date. Only 1 voucher can be used per booking, the vouchers cannot be used in conjunction with credit from the GTO wallet, special offers, promotions, Travel Pounds, Magic Pass, Gift Cards, Flight Club or Kudos Points/credits.

27. Flight Club can be used to book flights only. When making payment for Flight Club, the name(s) of the passenger(s) and amount allocated to each must be specified and cannot be changed. The amount deposited will be activated after 90 days. A minimum deposit of GBP500.00 per person for economy class flights and GBP1,000.00 per person for business class flights applies.

28. Flight Club cannot be used in conjunction with any standard discounts, special offers, promotions, Magic Pass, Gift Card, Travel Pounds, Vouchers or Kudos Points/credits.

29. Bookings made using Flight Club must be made at least 7 days in advance of the flight take-off date. Flight Club can be used to make flight bookings as detailed in point 27.

30. Flight Club can be used to book any number of flights until the amount deposited is used. If the amount of a booking exceeds the amount remaining in Flight Club, the excess must be paid. In this instance, the members’ standard discount will be applied to the excess amount.

31. Flight Club standard discount is 10%, except for promotional periods, for example:

40% discount: Payments made on 2nd, 3rd, and 4th January 2025

30% discount: Payments made on 5th, 6th, and 7th January 2025

25% discount: Payments made between 8th and 15th January 2025

20% discount: Payments made between 16th and 31st January 2025

32. Once purchased, payments made for Flight Club cannot be refunded. Most flights are non-refundable. In the case of refundable flights, or flights refundable with a penalty, if a booking made using Flight Club is cancelled, the amount will be returned to the member’s wallet to be used against future flight bookings.

33. For payments made in advance to secure a promotion, if the final date to use the promotion has passed, the payment will be treated as lost.

34. For hotels that are pay at the property only, members are required to book themselves via the following link: www.booking.com/?aid=1439451. After checking out, a copy of the invoice is required to be sent to us and 5% Kudos Points will be added to members’ GTO Wallet within 60 days.

35. Members must make same-day bookings themselves using the following link: www.booking.com/?aid=1439451. After checking out, a copy of the invoice is required to be sent to us and 5% Kudos Points will be added to members’ GTO Wallet within 60 days.

36. In some countries, properties may charge an additional tax (eg. resort / city / local tax) and other fees (eg. cleaning fees). These are payable by you at the property, are not included within the cost of any bookings and are not included within the cost of any bookings.

37. Some properties (eg. in the Maldives) require the guests to take a mandatory transfer to/from the property. These are payable by the member separately unless included in the overall cost of the stay.

38. Some properties may make other mandatory charges (eg. special dinners at Christmas/New Year). These are payable by the member separately unless included in the overall cost of the stay.

39. Members’ pricing screenshots sent to the Personal Travel Assistant Team must be obtained within an hour of the communication being sent.

40. Prices before discount given by customers should be the final price that appears on the payment part of the booking website after applying any taxes, administration, booking or other fees.

41. Quoted prices are valid for 2 hours, after this time the quotation may change. If payment is made after 2 hours, or outside of our working hours, we reserve the right to check the current rate of the product/service. If the rate has increased, a new quotation will be provided, payment will need to be made for the increased amount on the quotation.

42. In rare instances, a product/service may be unavailable available after payment is made. For example, when there is only 1 room available at the property when the quotation is provided and after making payment this room is unavailable. In this instance, we will inform you promptly and will be happy to provide a quotation for your choice of an alternative product/service. Alternatively, you may request a refund.

43. Bookings will be finalised and confirmed upon receipt of payment in full and confirmation will be sent via the GTO App or WhatsApp promptly.

44. Members can pay using an online payment link provided by the Personal Travel Assistant Team (on the bottom of the quotation). Payment can be made by credit/debit card (including American Express), bank transfer or PayPal and will be the equivalent amount in GBP.

45. Once payment has been made, a screenshot of the transaction along with the full names and nationalities of the guests must be sent to the GTO Team within 30 minutes. If there is a delay in these being sent and there is an increase in price, a new quotation will need to be made and the member must pay the difference in price.

46. Members will only receive their full discount when making bookings for their own travel (card holder only). When booking for others, a lower discount will apply as detailed on the rate card at https://gtomembers.com/membership-types/.

47. A maximum of 5% discount applies to Genius, Basic, Getaway, Mobile App and any other membership privileges or special offers. The level of discount given is dependent on card membership level.

48. We reserve the right to decline any orders and to cancel any bookings made at any time if our terms and conditions are deemed to be violated.

49. We reserve the right to cancel any bookings made in error or not in line with any special offer or promotion T&Cs.

50. Refunds will only be given on refundable bookings provided the cancellation policy for the product has been adhered to correctly.

51. Refunds will go to member's GTO wallet. If a refund is requested to go back to it's original payment card, a 5% management fee will apply.

52. Refunds can be used in conjunction with Kudos Points, Travel Pounds, Magic Pass, Gift Card and Topups.

53. For members’ requests for refunds to their payment card/bank account/PayPal, these will be made using the original method of payment and will take up to 30 working days to be refunded.

54. Should you request that we change a booking for you we will do our best to make these changes, but it may not always be possible. The following charges will apply: up to £75.00 administration fee, any fees charged by the service provider and any further costs (eg. an increase in rate charged by the service provider).

55. Accommodation cancellations/amendments made by you: please check the details of your booking before confirming it. Once payment made and booking confirmation sent to you, it cannot always be rectified. If you wish to cancel the accommodation booking for any reason, your eligibility for a refund will be subject to our cancellation policy as per your confirmation.

56. Accommodation cancellations/amendments made by the service provider or us: in the unlikely event that we, or the service provider, for any reason, cancels or amends your booking, then we will contact you as soon as possible using the contact details provided by you during the booking process.

57. Flight Tickets cancellations/amendments made by the airlines or us: in the unlikely event that we, or the airlines, for any reason, cancels or amends your booking, then we will contact you as soon as possible using the contact details provided by you during the booking process. Charges may apply depending on airline/supplier policy.

58. Flight tickets cancellations made by you: please ensure you have provided the correct details before confirming your booking. If you wish to cancel your, then your request will be subject to the airline’s fare rules. The airline may charge an administrative fee for any cancellation you make after confirming your booking. Please remember that any booking fees and credit card charges that may have been made are usually non-refundable depending on the airline.

59. Flight tickets amendments made by you: Members are responsible for any changes themselves. Members should do this on the official airline website, this will be subject to the airline’s fare rules. The airline may charge an administrative fee and fare difference for any change you make after confirming your booking.

60. Theatre, events, attractions, activities, concerts, cinema, sport tickets, etc are generally non-refundable. Please ensure you have provided the correct details before confirming your booking. If there is a mistake, it might not be able to rectify it after the booking has been confirmed. If the booking is cancelled you will be offered a refund of the sale price of your ticket, including the relevant service charge but excluding the order handling fee. If the booking takes place over the course of several days and one or more days are cancelled but not all the days, then a partial refund may be payable according to the number of days that are cancelled. Rescheduling made by the event providers: unless stated otherwise, if an event is rescheduled then you will be offered tickets at another rescheduled event (subject to availability) which will be of the same value to your original tickets. If you are unable to attend this event then you will be offered a refund of the sale price of your ticket, including the relevant service charge but excluding the order handling fee. You must inform us beforehand whether you will be able to come to the rescheduled event or not, otherwise you may not be entitled to claim a refund.

61. Train tickets are non-refundable. Please ensure you have provided the correct details before confirming your booking. If there is a mistake, then it may not be able to rectify it after the booking has been confirmed. If a journey is cancelled, you will be offered a refund of the sale price of your ticket but excluding the booking fee.

62. Cruises, private jets, helicopters and yachts cancellations/amendments made by the supplier or us: in the unlikely event that we or the supplier, for any reason, cancels or amends your booking, then we will contact you as soon as possible using the contact details provided by you during the booking process. If the supplier is unable to fulfil your booking or provide you with an alternative, then your booking will be cancelled with a full refund.

63. Cruises, private jets, helicopters and yachts cancellations/amendments made by you: please ensure you have provided the correct details before confirming your booking. If you wish to cancel or amend your booking, then your request will be subject to the supplier’s rules. The supplier may charge an administrative fee for any change you make after confirming your booking. Please remember that any booking fees and credit card charges that may have been made are usually non-refundable depending on the supplier.

64. Airport transfer and taxi service can be cancelled as per your booking confirmation.

65. For self-drive vehicle rental, members must book on KOHANO.com using their own credit card and driving license. The terms and conditions of the supplier will apply, please ensure you read these at the time of booking.

66. Members may also make car rental bookings themselves. Kudos points will be added to members’ wallets within 60 days of the rental end period. The invoice for the car rental is required to be sent to us.

68. Products and services purchased using the GTO Members cannot be resold to third parties.

69. Benefits, offers and discounts are valid up to the expiry date of the card.

70. Membership renewal is subject to approval and an annual membership fee will be applied.

70. Membership may be cancelled by the issuer at any time if our terms and conditions are deemed to be violated.

71. We reserve the right to change or add to these terms and conditions without prior notice.

72. Members total discount per year is capped at a maximum of 10 times the annual membership fee. For example, a Gold Member can receive a total discount of £5,000 based on their annual membership fee of £500.

73. Membership can be cancelled free of charge within 14 days of joining, provided that the membership benefits or discounts have not been used. After this period the membership is non-refundable.

74. All membership runs to the end of the membership term and cannot be cancelled before the end date.

75. Membership is non-transferrable.

76. Membership can be upgraded within your membership term, please contact your Personal Travel Assistant Team.

77. We reserve the right to make changes to the benefits offered by the GTO Members.

78. If a service provider has confirmed to a member that a booking can be cancelled free of charge after the free cancellation date, an email from the service provider confirming this must be sent to us. We will pass this to our suppliers and request a refund, however we cannot guarantee this as we are bound by our suppliers T&Cs. If we do receive a refund, this will be processed 30 working days after receipt of this from our supplier.

79. If a service provider has confirmed to a member that a compensation will be provided due to service issues, an email from the service provider confirming this must be sent to us. We will pass this to our suppliers and request a refund, however we cannot guarantee this as we are bound by our suppliers T&Cs. If we do receive a refund, this will be processed 30 working days after receipt of this from our supplier.

80. Any requests for financial information (eg. the status of a refund) will take at least 2 working days to investigate and respond.

81. By agreeing to be a member, you agree to receive marketing materials by phone, message, WhatsApp or the GTO App.

82. Members using our service agree to be bound by all the above T&Cs.

83. By becoming a member and using our website and services, you consent to receive communications from us regarding new offers, promotions, exclusive benefits, and important service updates. We may reach out to you via email, SMS, or other communication channels to keep you informed about the latest updates.

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GTO Members is a brand of InHouse World Ltd.

Registered in England,Company No. 9511392

Headquarters (UK): 120 Regent Street opposite Burberry, London, W1B 5FE

Phone: +442078460889

Email: info@gtomembers.com

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